FAQ
How do I place an order?
Ordering from Vibez Juice & Vegan Cafe is easy.
1. Browse our menu online.
2. Select your favorite food, juices, smoothies, or other available items.
3. Add your selections to your cart.
4. Review your order and delivery information.
5. Complete your payment through our secure online checkout.
6. You will receive an order confirmation after your order is successfully placed.
Please review your order carefully before submitting it, especially your items, quantity, delivery address, phone number, and special instructions.
Do you offer delivery?
Yes. Vibez Juice & Vegan Cafe offers delivery for eligible orders within our designated delivery area.
Our delivery area, minimum order requirements, delivery fees, and estimated delivery times may vary depending on your location and order.
Free delivery may be available within our designated delivery radius when applicable.
Delivery availability and fees will be displayed during checkout.
Where do you deliver?
We currently serve customers in Jersey City and surrounding areas within our designated delivery zone.
Enter your delivery address at checkout to determine whether delivery is available to your location.
Can I pick up my order?
Yes, when pickup is available. Pickup options and instructions will be displayed during the ordering process.
How long does delivery take?
Estimated preparation and delivery times may vary depending on:
- Order volume
- Time of day
- Distance
- Weather
- Traffic
- Special events
- Restaurant operating conditions
The estimated time provided at checkout is an estimate and not a guaranteed delivery time.
Can I modify my order after placing it?
Please contact us as soon as possible after placing your order.
Once an order has entered preparation, we may not be able to make changes.
Can I cancel my order?
Because our food is prepared specifically for each order, cancellation requests must be made as soon as possible.
Please see our Cancellation, Refund & Return Policy for complete details.
What happens if I enter the wrong address?
Customers are responsible for providing an accurate delivery address and contact information.
If you realize that your address is incorrect, contact us immediately. If the order has already been prepared or dispatched, we may not be able to redirect or refund the order.
What if my order is missing an item?
Contact us as soon as possible after receiving your order.
Please provide your:
- Name
- Order number
- Missing item
- Photo of the order, when appropriate
We will review the issue and determine the appropriate resolution.
What if I receive the wrong order?
Please contact us promptly if you receive an incorrect order.
We may request a photo of the items received and your order confirmation so that we can investigate and provide an appropriate resolution.
Do you accommodate dietary preferences?
Vibez Juice & Vegan Cafe is a 100% vegan establishment.
However, customers with severe food allergies should review our allergen information and contact us before ordering.
Do you offer catering or private events?
Yes. Vibez Juice & Vegan Cafe may offer catering, private bookings, wellness events, and other special services.
Please contact us for availability and customized options.