Because Vibez Juice & Vegan Cafe prepares food and beverages specifically for customers, food and beverage orders generally cannot be returned once prepared or delivered.

However, we want every customer to have a positive experience. If there is a problem with your order, please contact us promptly so we can review the situation.

 

If you need to cancel an order, please contact us as soon as possible after placing it.

• Before preparation: Cancellation may be possible if preparation has not yet begun.
• After preparation: Once an order has entered preparation, cancellation is generally not possible because the food is made specifically for you.

 

Refunds are reviewed on a case-by-case basis and may be considered when:

• We are unable to fulfill your order.
• You were charged for an item that was not provided.
• You received the wrong item or your order is substantially incorrect.
• There is a verified issue with the quality or condition of the order.
• A duplicate or erroneous charge occurred.

 

If an item is missing from your order, contact us promptly. To help us resolve the issue, please provide:

• Order number & Customer name
• Name of the missing item
• Description of the issue (and a photo, if requested)

 

• Incorrect Orders: If you receive the wrong item, contact us as soon as possible. We may request photographs and your order confirmation to verify the issue.
• Damaged or Spilled Orders: If your order arrives damaged, spilled, or otherwise unsuitable for consumption, contact us promptly and provide photographs when possible.

 

Because food is perishable, customers should inspect their orders immediately upon delivery or pickup. If you believe there is a quality issue, please contact us as soon as possible after receiving your order.

 

When a refund is approved, it will generally be returned to the original payment method when technically possible. The time required for the refund to appear in your account depends entirely on your bank or payment processor.

 

• Non-Refundable Fees: Delivery fees may be non-refundable if the order was successfully prepared and dispatched, if the customer provided an incorrect address, or if the customer requested a cancellation after dispatch.
• Customer Responsibility: Customers are responsible for being available to receive their delivery and providing accurate contact information. If a delivery cannot be completed because you cannot be reached, please contact us immediately.

 

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.